All services are delivered digitally. No physical goods are shipped. Deliverables are provided as Google Docs, Sheets, or Slides documents shared to the email provided at checkout, or as structured PDF documents delivered by email.
Timelines are listed on each service page and are stated in business days. Business days are Monday to Friday, excluding French public holidays. Timelines begin from receipt of the completed project brief, not from payment date.
After payment you receive a brief template by email within one business day. The delivery timeline begins when we receive your completed brief. If the brief requires clarification, the timeline pauses until clarification is received.
If a project is delayed beyond the stated timeline for reasons within the Agency\'s control, we will notify you by email and provide a revised estimate. Delays caused by incomplete or late brief submission are not the Agency\'s responsibility.
Some services benefit from read access to Google Search Console or Google Analytics. We will request this via email if required. Providing access is not mandatory but improves the quality of the deliverable.